Return Policy

Return Policy

We stand behind everything we sell. If you’re not satisfied with your SSW Dealer Supply purchase for any reason, return new, unused items for a replacement or refund, no questions asked.

Policy summary

Return window
Up to 1 year after the purchase date
Condition
New and unused
You get
A replacement, or a refund of the purchase price less freight
Authorization
None needed. Ship your return with any carrier you choose
Not covered
Ordinary wear and tear, or damage from improper use or accidents

Send returns to

SSW Dealer Supply
Return Goods Department
12955 Enterprise Way
Bridgeton, MO 63044

Questions about a return? Call 1-800-269-9704 or email contactus@sswdealersupply.com.

How to send a return

  1. Pack it safely

    Use a sturdy box that will keep the items safe on the way to us.

  2. Add your paperwork

    Include a copy of your invoice, the item numbers you’re returning and the reason for the return.

  3. Ship it to us

    Send the box with any carrier to our Return Goods Department in Bridgeton, Missouri.

  4. Get your replacement or refund

    We send a replacement or refund the purchase price less freight, whichever you prefer.

Damaged, missing or wrong item?

Contact us right away and we’ll replace it. You don’t have to contact the carrier. If we sent the wrong item, FedEx picks it up with a return label, usually within 1 to 3 business days.

Call 1-800-269-9704Contact Us