Custom items are made to order for your dealership, so they take longer than the items we stock. Production time depends on the item. Check the product page, or contact us for a lead time before you order.

Production starts once you place your order, and your order ships when it’s finished, often straight from the company that makes it. Custom orders can’t be rushed.

Some custom items, such as window clings, always come with a proof before printing. For other items, placing your order online approves the design you built, so it goes straight into production.

Want to see a proof first? Add a note to your order asking for one. We’ll email you the proof and wait for your approval before production starts. A proof can take up to 48 business hours.

Yes. Email your artwork or mockup to contactus@sswdealersupply.com with the item number and the quantity you need. We’ll check with the company that makes the item and reply by email with what’s possible.

We can’t accept files in chat, so please send them by email.

Most custom items have a minimum quantity, from 125 to 500 pieces depending on the item. The product page shows the minimum, and many custom items cost less per piece as your quantity goes up.

Sign in to your account to see your orders. When your order ships, we email you a tracking number. If you don’t see it, check your spam folder.

You can also chat with us or call 1-800-269-9704 with your order number, or the phone number or email address on your account, and we’ll look it up.

Our website was updated, so returning customers need to reset their password before signing in. Use “Forgot your password” on the sign-in page, and check your spam folder for the reset email.

If you’ve only ordered by phone, you may not have an online account yet. Create one with the email address you use with us. Still stuck? Chat with us or call 1-800-269-9704.

Call 1-800-269-9704 and we’ll set up the reorder for you. For custom items we use the design from your last order, so tell us about any changes, or ask to see the proof again.

We don’t keep card details on file, so we’ll take your payment over the phone.

Contact us as soon as you can, by chat or at 1-800-269-9704. If your order hasn’t shipped, we’ll cancel it and refund it to your payment method. Refunds usually show in 3 to 5 business days. To change a custom order, please call us.

A new website order can take up to 15 minutes to show in your account. If you didn’t get an order confirmation email, call 1-800-269-9704 before you order again, and we’ll check for you.

We have a no-hassle return policy, and you don’t need an authorization to send a return. Return new, unused items within 1 year for a replacement or a refund of the purchase price less freight. Ship them with any carrier to:

Include a copy of your invoice, the item numbers you’re returning and the reason. See our Return Policy for the details.

Contact us right away at 1-800-269-9704 or contactus@sswdealersupply.com. We’ll replace anything lost, damaged or missing. You don’t have to contact the carrier or trucking company yourself. We’ll handle it.

Contact us with your order number and what you received. We’ll ship the correct item, and FedEx will pick up the wrong one, usually within 1 to 3 business days. The driver brings the return label, so you only need to seal the box.

Check around your door and with your neighbors first. If it’s still missing, contact us. We’ll check the carrier’s delivery record and send a replacement if the package was lost or delivered to the wrong address.

We don’t offer free shipping, but ground shipping is a flat rate based on your cart total, from $9.95 on orders under $50 to $54.95 on orders of $750 or more. You’ll see the exact charge at checkout before you pay. See all the rates on our Shipping Rates page.

Orders placed by 3 PM local time, Monday through Friday, ship the same day. Orders placed on Saturday or Sunday ship on Monday. When the next business day is a holiday, your order ships the business day after.

Custom items ship once they’re made.

We ship by ground carriers such as FedEx, choosing the one with the best transit time and lowest zone charges for your ZIP code. Faster services, such as Second Day Air and Next Day Air, are offered at checkout for an extra charge.

Yes, at our warehouse in Bridgeton, Missouri (St. Louis). The website doesn’t have a pickup option, so call 1-800-269-9704 to place your order, or order online and add a note in the order comments with the day and time you’d like to pick up. The website still shows shipping, and we’ll remove it when we process your order.

Yes. Add a note to your order asking us to ship it blind, and we’ll leave our invoice out of the box.

We work to keep every item in stock and ready to ship the same day on orders placed before 3 PM local time. When an item is discontinued, it stays on the website until it sells out.

Contact us before you order, by chat or at 1-800-269-9704, and we’ll email you a link from our tax exemption partner. Upload your exemption certificate there. Approval usually takes 1 to 3 business days.

Find your state’s form on our Tax Exemption Information page.

The website shows tax at checkout even when your exemption is on file. Add a note to your order saying you’re tax exempt. The tax is removed when your order is processed.

We can’t refund sales tax on an order placed before your exemption was on file, so please set it up before you order. If you were already approved when you ordered, contact us and we’ll look into it.

We accept Visa, Mastercard, American Express and Discover, plus PayPal and Apple Pay.

You can also pay by check over the phone with a customer service representative during business hours. This option isn’t available online.

We don’t offer coupon codes, promotions or bulk pricing on the items we stock. Many custom items cost less per piece as your quantity goes up, and the product page shows the price as you choose your options.

Found a lower price somewhere else? See our Low Price Guarantee.

No. We’ll ship an order of any size. Some custom items have a minimum quantity, shown on the product page.

The pack size is in the product name, for example “Pack of 12”, and in the product details. Not sure? Chat with us and we’ll check.

Call customer service at 1-800-269-9704, Monday to Friday 7:00am to 7:00pm and Saturday 8:00am to 2:00pm, Central Time. You can also chat with us Monday to Friday 7:00am to 7:00pm, or email contactus@sswdealersupply.com.

12955 Enterprise Way, Bridgeton, MO 63044, in St. Louis.