FREQUENTLY ASKED QUESTIONS

On this page we provide answers to the most common questions we receive. If your question doesn’t
appear below, please feel free to contact SSW Dealer Supply directly for additional information.

Questions

  1. Do you have a minimum order?
  2. What forms of payment do you accept?
  3. If I place an order with your company, when should I expect to receive it?
  4. What shipping method do you use for shipping out your merchandise?
  5. Is the merchandise on the website in stock?
  6. Where is SSW Dealer Supply located?
  7. Do you have a showroom where I can see the merchandise?
  8. What is the best way to contact SSW Dealer Supply?
  9. What is your return policy?
  10. What should I do if my order has damaged or missing merchandise?
  11. What is the Live Chat feature?
  12. What is the count-down time-clock feature?
  13. What is the More room in the Box feature?

Answers

Do you have a minimum order?
We do not have a minimum order requirement to purchase our merchandise. We will ship any order any size.

What forms of payment do you accept?
We accept all major credit cards: Mastercard, Visa, American Express and Discover. We also accept Check By Phone however; this option is not available online. Check By Phone must be done over the phone with one of our customer service representatives during regular business hours (Monday-Friday 8:00am-5:00pm CST) We DO NOT accept PayPal at this time.

If I place an order with your company, when should I expect to receive it?
If you place your order by 3:00 pm CST Monday through Friday your order will ship the same day. If you place an order on Saturday or Sunday, your order will ship on Monday. *This excludes holidays*. In the event that your order is placed and the next business day falls on a holiday, we will ship out the order on the next business day after the observed holiday.

What shipping method do you use for shipping out your merchandise?
We ship our merchandise utilizing ground shippers that offer the best time in transit and lowest shipping zone charges for the zip code being delivered to.

Is the merchandise on the website in stock?
We strive to have all items in stock and available to ship on all orders placed before 3pm CST.

Where is SSW Dealer Supply located?
12955 Enterprise Way
Bridgeton, MO 63044

Do you have a showroom where I can see the merchandise?
Our showroom is located at our St. Louis, Missouri location. Inside our showroom you will be able to see merchandise as well as place orders for pickup. Our showroom is open from 7:00am-5:30pm Monday through Friday and 8:00am-12:00pm Saturday.

What is the best way to contact SSW Dealer Supply?
You may contact customer service at 800-269-9704. Customer service will be happy to answer any questions you may have regarding our company, availability of product or any other concerns that you may have. Customer service is available from 7:00am-7:00pm Monday through Friday and 8:00am-2:00pm Saturday.

What is your return policy?
We have a no hassle return policy. We do not require authorization for returned merchandise. If you receive your merchandise and decide that you would like to return it you may do so with any carrier of your choice. **All merchandise should be returned to the address indicated below.

Send a copy of your invoice along with the item number(s) that you do not want along with the reason for the return to:

SSW Dealer Supply
Return Goods Department
12955 Enterprise Way
Bridgeton, MO 63044

We will issue credit for the purchase price of the merchandise less the freight.

What should I do if my order has damaged or missing merchandise?
Please let us know immediately if you receive damaged merchandise or discover that merchandise is missing. Contact customer service at 1-800-269-9704 or email us at contactus@sswdealersupply.com. We will replace any merchandise that is lost or damaged right away. We will handle it for you. You DO NOT have to contact the carrier or the trucking company yourself.

What is the Live Chat feature?
Live Chat is a feature that allows you to speak directly with a customer service representative via the web. Within Live Chat, you can ask questions about our merchandise, shipping or anything else all while navigating on our website in REAL TIME. To activate Live Chat simply click on the Live Chat icon and type in your question. Our Live Chat customer service representative is available Monday through Friday from 9:00am-5:00pm.

What is the count-down time-clock feature?
As you are selecting merchandise to inquire about or to add to your cart, you will notice a message that reads, “Order in the next XX:XX:XX and your order ships today.” This count-down time clock will continue counting down backwards. This feature is a reminder that if you place your order before the time indicated on the clock, your merchandise will ship that day.

What is the More room in the Box feature?
The More Room in the Box feature is a convenient way to add suggested merchandise without adding additional shipping cost. When you arrive at the Shipping section of an order, if there is room to add merchandise, the “BOX NOT FULL” feature will flash on the right side of the screen. It will indicate what merchandise can be added and how many pieces of the item(s). Just add a check to the selection(s) that you want to add and choose Add to Cart & Checkout, Proceed to Next Step or Previous.

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