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FAQ
Do you have a minimum order?
We do not have a minimum order requirement to purchase our merchandise. We will ship any order any size.
What forms of payment do you accept?
We accept all major credit cards: Mastercard, Visa, American Express and Discover. We also accept PayPal. We accept Check By Phone only; this option is not available online. Check By Phone must be done over the phone with one of our customer service representatives during regular business hours (Monday-Friday 8:00am-5:00pm CST)
If I place an order with your company, when should I expect to receive it?
If you place your order by 3:00 pm CST Monday through Friday your order will ship the same day. If you place an order on Saturday or Sunday, your order will ship on Monday. *This excludes holidays*. In the event that your order is placed and the next business day falls on a holiday, we will ship out the order on the next business day after the observed holiday.
What shipping method do you use for shipping out your merchandise?
We ship our merchandise utilizing ground shippers that offer the best time in transit and lowest shipping zone charges for the zip code being delivered to.
Is the merchandise on the website in stock?
We strive to have all items in stock and available to ship on all orders placed before 3pm CST.
Where is SSW Dealer Supply located?
12955 Enterprise Way
Bridgeton, MO 63044
What is the best way to contact SSW Dealer Supply?
You may contact customer service at 800-269-9704. Customer service will be happy to answer any questions you may have regarding our company, availability of product or any other concerns that you may have. Customer service is available from 7:00am-7:00pm Monday through Friday and 8:00am-2:00pm Saturday.
What is your return policy?
We have a no hassle return policy. We do not require authorization for returned merchandise. If you receive your merchandise and decide that you would like to return it you may do so with any carrier of your choice. **All merchandise should be returned to the address indicated below.
Send a copy of your invoice along with the item number(s) that you do not want along with the reason for the return to:
SSW Dealer Supply
Return Goods Department
12955 Enterprise Way
Bridgeton, MO 63044
What should I do if my order has damaged or missing merchandise?
If you receive damaged merchandise or discover that merchandise is missing please immediately Contact customer service at 1-800-269-9704 or email us at contactus@sswdealersupply.com. We will replace any merchandise that is lost or damaged right away. We will handle it for you. You DO NOT have to contact the carrier or the trucking company yourself.
What is the Live Chat feature?
Live Chat is a feature that allows you to speak directly with a customer service representative via the web. Within Live Chat, you can ask questions about our merchandise, shipping or anything else all while navigating on our website in REAL TIME. To activate Live Chat simply click on the Live Chat icon and type in your question. Our Live Chat customer service representative is available Monday through Friday from 9:00am-5:00pm.
